Lifetime Support

At Scayl, exceptional service isn't just a promise, it's who we are.

If you've had the pleasure of meeting any of our team, perhaps at a trade show, you'll know we're a friendly bunch. Scayl was born out of a need to find a solution for our sister business, Bruu Tea. As our customer base grew and hand-packing tea became increasingly time-consuming and error-prone, our founder embarked on a mission. After months of searching, we found a supplier capable of providing reliable, accurate, and industry-leading packing, filling, and sealing machines- complete with full automation.

Having experienced firsthand the effectiveness of these machines, we understand the impact it can have on a business when they malfunction. Picture this: it's the busy holiday season, and you're meticulously packing luxurious chocolates for festive hampers. Suddenly, your machine goes down, and with it, your business. We recognise the importance of keeping you operational, which is why we have strategies in place to keep you moving forward.

Put simply, we care. Your challenges become ours, and we excel at finding solutions.

Located in Richmond, North Yorkshire, our office is also home to our service center, where you'll find our head technician, Lewis, diligently configuring and assembling machines. With extensive knowledge of these machines, we can often diagnose faults remotely, saving you time and hassle.

We've made it effortless for you to reach us. Whether through WhatsApp or email, you can expect a response within hours. In cases where spare parts are needed, we stock common components in-house. However, for more complex parts, our logistics network can swiftly source and deliver them from anywhere in the world. We're committed to getting you back up and running as quickly as possible. And when available, we can even offer loan machines as temporary replacements.

Our guarantee encapsulates everything we stand for. At Scayl, we're here to help scale your business, not slow it down