Delivery & Returns – Scayl

Delivery & Returns

We ship our products all around the world using tracked courier and palletised services. Our most up to date delivery charges will be calculated at the checkout depending on what you are ordering and where you live. 

At Scayl we want you to be 100% happy which is why we offer a simple 7-day returns policy. Plenty of time for you to decide if you want to keep your order. 

In the event that you do decide to return an item, all you need to do is contact us on 01748 349 112 and we'll guide you through the returns process. When the machine has been delivered and set up by Scayl, then returns are not accepted.

Terms & Conditions

If we delivered the wrong item or it arrived damaged then it is your responsibility to inform us within 24 hours of delivery. We can then arrange a replacement and collection service free of charge. If you notify us after 24 hours then we reserve the right to reject your return.
If you have changed your mind then you are responsible for returning the item to us, at your own cost, in the condition it was received in.
Goods returned must be insured to cover the total value in case they are lost or stolen, they must have adequate protection and our packing machines should be returned with the transit bolts installed. 
Our machines come with a 12 Month Warranty. 
 It is your responsibility to be in, on the date of your delivery otherwise you may incur re-delivery charges.
 We offer a 7 day returns policy for online orders, unless your machine is a bespoke order. When the machine has been delivered and set up by Scayl, then returns are not accepted.
All returns must be authorised by Scayl prior to returning. 
In exceptional cases, we reserve the right to charge a restocking fee. 
 For bespoke orders, refunds will incur a restocking fee which can equal the full amount paid to cover any work or customisations. 
Goods must be returned in their original packaging and in a sale-able condition.
★ We recommend scheduling a yearly service on our machines, or more regularly depending on usage. This vital maintenance will ensure efficient running of the machine and continued reliability. 
 Scayl cannot be held responsible for any accidents resulting in improper use of the machines
 Our machines are only suitable for dry ingredients and cannot get wet, other than general cleaning and wipe down.
Our machines are sold as Packing Machines
The scales on our machines are not Trade Approved so if you are selling to consumers based on the weight you would need to check the weight on a Trade Approved Scale. More information can be found on the GOV website.
Packing claims are based on comparison tests with our machines and packing loose tea by hand using a scoop, funnel and scale.
Our machines carry the CE mark and conform to the EMC Directive 2014/30/EU (Reference: LCS170518038E May 2017), The Machinery Directive 2006/42/EU and LVD Directive 2014/35/EU (Reference: LCS170518002CS June 2017) under EN 61000-6-4:2007+A1: 2011, EN 61000-6-2: 2005, EN 61000-3-2: 2014, EN61000-3-3: 2013, EN 60204-1: 2006+A1: 2009+A2: 2010; EN ISO 12100: 2010; EN 14121: 2008
All our spare parts are restricted items that can only be purchased from current and/or previous customers, in order to ensure we are meeting their needs. We reserve the right to prohibit any sale based upon our belief regarding the purpose of purchase and the use of our products. Sales are managed at the discretion of the Head Sales Executive and company Director who reserves all authority to deny a sale at any given time.