A: PLEASE ENSURE THE MACHINE IS SWITCHED OFF AND UNPLUGGED BEFORE TOUCHING ANY OF THE INTERNAL WIRES. Please check the power cables have not come loose in transit – check behind the control panel and the connections behind the power port.
A: Have you removed the 3 transit bolts from the bottom of the machine – affects the weighing system? Have you checked the bottom green port behind the computer, is connected correctly to the computer and has not come loose in transit? Have you calibrated the machine – calibration instructions can be found in the dispatch folder. Finally, is the internal white hopper perpendicular to the vibration plate? If not, please loosen the bolt and straighten up.
A: We disconnect the magic eye to give you full control over the dispense. If you wish to use the magic eye, you can remove the tape over the sensor under the funnel at the front.
A: Have you removed the 3 transit bolts from the bottom of the machine? Have you calibrated the machine – calibration instructions can be found in the dispatch folder. Finally, is the internal white hopper perpendicular to the vibration plate? If not, please loosen the bolt and straighten up. Finally, is the machine clean and free from dirt? If there is a build-up of residue under the load cell, this can affect the functionality. Remove the back panel using the 6 screws, then clean with a brush/hoover..
A: Have you pushed in the green button on the side of the machine? This gives the machine an extra vibration when dispensing. If product is still left over, we need to program the gate to stay open longer – setting 12D increases/decreases time the door needs to stay open.
A: It could be that the wiring loom has come loose – please check the port connected to the computer to the wiring loom. If this is intact, the foot pedal may need replacing. If a second foot pedal still does not work, we would need to replace the wiring loom – send both at the same time to eliminate frustration for the customer if the foot pedal replacement doesn’t work.
A: Check the position of the gate on the external hopper – if this is left all the way open, this can cause the machine to overweigh. Have you got the machines set to the right setting, i.e. slow/medium/fast? The settings may need to be adjusted according to the product you are using. It could be the vibration needs to be gentler/stronger, the slow down target weight needs to be adjusted.
A: The Phil300 maximum capacity is 300g, but for some products you will fit less in due to the volumetric capacity. 300g of loose-leaf tea would take a lot more space than 300g of rice. It may be that you would need to do 2 x 150g dispenses, or upgrade to a different machine. This will always be checked with the customer before we send, however we do still get some customers who ignore this advice and then question why it is not dispensing the full amount, or they could have introduced a new product/weight that was not previously being used on the machine which could be an opportunity for a sale.
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